
Why The Kindest Words May Be… Tell Me
I could have answered my client’s question in the first two minutes of our call, if only she’d taken a breath. She was describing her property-line dispute with a level of detail only necessary if her hedge had been the site of a double homicide and I were the lead detective. Since she’d called just to ask about her trial date, and since I’d heard her story before, I was anxious to wrap things up.
But the trial date wasn’t really why she called, as I concluded more than 15 minutes later. What she really craved was a listener. And I wasn’t being a very good one.
It may be misguided to start a column by writing about a skill I haven’t yet mastered, especially when my years of trying cases, working in education, and teaching courses on, of all things, communication, should make me bett...